How do we signup for this service?
On the PetMasterID Home page title-bar, click the link named "Pet-Owner-Signup". You will be asked if you have previously registered. Answer "NO" to fill out the "Owner Registration" form. Then, click the "Submit" button. Answer "Yes" to be sent to the Signin page.
After you "Submit" the pet owner information, a form for the pet information will appear. This is for a new pet that has not been previously registered. Fill out this form and click "Save Pet".
After saving the pet owner information, click the PayPal "Subscribe" button to complete the pet subscription.
How do I update my personal information?
On the PetMasterID Home page title-bar, click the "Signin" link. You will land on your personal account page. Make desired changes and click the "Update" button.
Can I update my pets information at any time?
On your personal account page, all of your registered pets are listed in a grid. New pets can be added at any time. Touch or click the SELECT column of the desired pet. When the pet's page appears, apply desired changes and click the "Update" button.
What is the difference between basic and advanced benefits of using this service?
Basic benefits for the pet owner:
Instant identification data about a pet
Instant reporting of a lost pet
When pet is recovered, remove lost pet report
Manage administration of pet medication
View and set care provider appointments
One laminated QR Coded Pet ID card
One QR Coded Pet ID tag for the pet
One QR Coded Pet ID tag for owners key ring
One microchip and syringe (optional cost)
Automatic inclusion of future enhancements
Advanced benefits for the pet owner when primary care provider has a VetMasterID subscription:
All of the Basic benefits plus,
Any veterinarian can request medical history from pet's primary care provider
Convenient remote payment of veterinarian invoices to expedite discharge process
Easy transfer of pet data to a new primary care provider
How soon can we begin to use this service?
Upon receipt of your subscription payment, the system will create your Pet Master ID database account and send you an email with your Account ID and signin information.
How do we access our PetMasterID account?
Use your normal Internet browser such as Internet Explorer, Chrome, FireFox and Safari. You can typically enter the normal URL of www.PetMasterID.com or you can have someone put a link on your website to this URL. Click the "SignIn" button and enter your Account ID, User Name and Password to sign in. When you obtain your account we suggest creating a shortcut or link directly to the "SignIn" page, which is: http://www.petmasterid.com/Signin
Do we have to backup our data?
All of your data is backed up daily.
Can we access our account 24/7/365?
Yes, with one minor exception
Typically, you will have 24/7 access except when there is a need for us to apply maintenance or hardware changes. We expect these outages to be short in duration and performed during off hours. We will schedule these down times when the system is typically least used. We will notify all users of scheduled system outages by posting an alert on the SignIn page of the website. We may also notify you by email.
How do we pay for this service?
We require that you establish a monthly or yearly subscription. The monthly and yearly fees are displayed on the Signup page. Just click on the monthly or yearly button to see the current rates. We use PayPal to process your credit card subscription. You don't have to have a PayPal account to complete the subscription transaction. By using PayPal we don't ever have to store any of your credit card information.
How do we contact you with questions we may have?
Go to our Support page
The fastest way to get your questions answered is to utilize our support page. Submit your questions there and we will respond within 24 hours.
Can users of PetMasterID change their password at any time?
After you sign in to the "Pet Owner Account" page click on the "Change Password" link.
Is this considered Cloud Computing?
This service is considered to be in the Cloud Computing category because the users of this system do not have to have their own hardware, software, or operations facility to use or maintain this service. This is the most cost effective way to manage businesses processes.
Since this application uses QR Codes attached to Tags and/or other media, can anyone scan the QR Code with any device that has a QR Code Reader installed?
Yes and newer smart phones can use their camera to read the QR Code.
Scan the QR Code anywhere with a scanning device that has Internet access.
Can there be more than one QR for a pet?
Duplicate copies of the QR Code can be created for a specific pet. This is a convenience for the Client. If the Client needs to check the current status of administering medicine to a pet, the Client can scan a QR coded card. This would produce the same result as locating the pet and scanning the QR code attached to its collar.
Is the QR code scanning process fast and easy?
It is exceptionally fast and always displays the most current information about the specific pet.
Can this application easily locate the owner of a lost pet?
Simply scan the QR Code attached to the pet's collar. On the display click or touch the green button that says "Custom Email". Put your contact information and comments in the email and send it. This email will be sent to the owner of the pet. If the QR Code is not present, scan for a microchip with an RFID scanning device.
How do we create QR Codes for attachment to pets or other object?
When you signup your pet for a PetMasterID subscription, your pet's unique QR Code is generated. This code and other data is recorded on your Pet's PetMasterID card and ID tags. The ID card and tags are then mailed to you. NOTE: If you want a picture of your pet on the ID card upload it during the signup process. Please upload picture with a file type of ".jpg".
What role does the client of a veterinarian perform?
Since the client is usually the owner of the pet, they can use this tool to aid in administering medication to the pet on as determined by this application. For example, by merely scanning the QR Code of the pet with an iPhone or similar device, the device displays whether it is currently an acceptable time to administer the correct dose of medicine to the pet.
When a dose is administered, the client merely touches or clicks the green Admin button to notify the system that the dose was administered. After touching or clicking the green button it will turn white with no text. The system then adjusts the various quantities. When system determines the next time for administering the next dose, it will display as green with the word "Admin". This cycle will continue every day until all of the medication has been administered.
Does this system keep track of all prescription type medication prescribed for our client's pets?
When a pet has completed its' currently prescribed medication, the system retains the data in an "Archived" status. However, when a prescription has been completely administered it will no longer appear under "Active Medication".