How soon can we begin to use this service?
Upon approval and receipt of your subscription payment, the system will create your Pet Master ID database and send you an email with your Account ID and startup information. At that time you can define the users of the sysytem. Other decisions need to be made about copying or extracting some or all of your existing data. This application has tools to facilitate this process.
How do we access our account in this system?
Use your normal Internet browser such as Internet Explorer, Chrome, FireFox and Safari. You can typically enter the normal URL of www.PetMasterID.com or you can have someone put a link on your website to this URL. Click the "SignIn" button and enter your Account ID, User Name and Password to sign in. When you obtain your account we suggest creating a shortcut or link directly to the "SignIn" page, which is: http://www.petmasterid.com/Signin.aspx
Do we have to backup our data?
All of your data is backed up daily. However, you can export your Client and Pet data at any time.
Can we access our account 24/7/365?
Yes, with one minor exception
Typically, you will have 24/7 access except when there is a need for us to apply maintenance or hardware changes. We expect these outages to be short in duration and performed during off hours. We will schedule these down times when the system is typically least used. We will notify all users of scheduled system outages by posting an alert on the Home page and SignIn page of the website. We may also notify you by email.
Is there a limit to the number of users that can use our account?
You're probably only going to have a few people maintaining client and pet data. In addition, they will also create and print QR codes for a pet and enter medical prescription data.
Is there an additional charge for new versions?
Once you become a client of this service you will receive all updates and upgrades to newer versions at no additional cost. As a subscriber to the service you will never be subject to an increase as long as you maintain your current subscription. If you cancel your subscription and wish to sign up again in the future, you will be required to pay the offered rate at that time.
How do we pay for this service?
We require that you establish a monthly or yearly subscription. The monthly and yearly fees are displayed on the Signup page. Just click on the monthly or yearly button to see what the current rates are. You receive a discount by choosing the yearly subscription. We use PayPal to process your credit card subscription. You don't have to have a PayPal account to complete the subscription transaction. By using PayPal we don't ever have to store any of your credit card information.
How do we contact you with questions we may have?
Go to our Support page
The fastest way to get your questions answered is to utilize our support page. Submit your questions there and we will respond as quickly as possible.
Can users of this application change their password at any time?
After you sign in, go to the Client page and click on the "Change Password" link.
Is this considered Cloud Computing?
This service is considered to be in the Cloud Computing category because the users of this system do not have to have their own hardware, software, or operations facility to use or maintain this service. This is the most cost effective way to have use of a service like this.
Could we install this application on our own Server?
We have an option to do a local install on your Network or Server for a separate license agreement and fee. Contact us for the options available to you based on your current network configuration.
Does this system generate and send any emails?
This application sends emails in the following situations:
When you sign-up for this service.
When you have a support request.
When you have a need to recover a password.
When another veterinarian business requests the medical history of a pet under your care.
When we schedule a system maintenance outage.
Whenever we need to alert you with important information. WE NEVER SEND SPAM.
When a pet service has been completed and includes a link for the client to pay invoice remotely.
When a pet has been reported lost. Pet owner receives notification email, even if owner reports loss, as a security feature.
When a pet has been reported lost. Primary pet care provider owner receives notification email.
How does this application know when administration of a dose of medicine is overdue?
Analysis of scheduled events
Last administered date and time versus next expected administration date and time.
Since this application uses QR Codes attached to Tags and/or other media, can anyone scan the QR Code with any device that has a QR Code Reader installed?
However, that device must have Internet access in order to display information about a specific pet. Scanning the QR Code of the pet at home or anywhere with a scanning device has Internet access.
Can there be more than one QR for a pet?
The caveat is that multiple copies of the QR Code can be created for a specific pet, but they will all have the same code. This is a convenience for the Client. If the Client needs to check the current status of administering medicine to a pet, the Client could use a QR coded card and scan it. This would produce the same result as locating the pet and scanning the QR code attached to its collar. The Client could even have a QR coded label attached to a magnet on the refridgerator.
Is the QR code scanning process fast and easy?
It is exceptionally fast and always displays the most current information about a specific pet.
Can this application easily locate the owner of a lost pet?
Simply scan the QR Code attached to the pet's collar. Scroll to bottom and click on the blue button that says "Custom Email". This email will be sent to the owner of the pet. Put your contact information in the email and send it.
Do I have to manually add each of my clients and pets to the database?
Yes and No
You could but it may be quicker and easier to add a large number of clients and pets through a batch process by creating a spreadsheet. There is a template that can be downloaded from the application which identifies the data fields required. You can upload any amount of client and/or pet data as frequently as you like. Each spreadsheet file to be uploaded must be saved with a filetype of ".csv"
Once you've completed adding all of your client and pet information, it will be easy to maintain manually. This application has tools/utilities to allow you to go in either direction.
How do we create QR Codes for attachment to pets or other object?
The veterinarian's business
First, a veterinarian business employee will create a QR Code for a specific pet. It is created in the form of a file that is stored in a database on a Server. Next, the QR coded file can be downloaded for printing on a local label printer. The file could also be sent to a specialized printing service that can print or embed the QR code on metal or plastic for durability and/or water proofing.
The file is named in a way that allows you to know which pet it belongs to. The file name is the same as the Pet ID.
Since these files are generally considered pictures, a generated name is as simple as "000001.jpg". The "000001" part is the pet's ID at the veterinary business that generates the QR code.
What kind of printers are best suited for printing the QR Codes?
Small printers in the $50 to $100 range work very well. One particular printer that we like is the Dymo or Dymo Turbo. QR Codes can be printed in various sizes. We suggest a one inch by one inch QR code size that most scanners read very quickly.
What role does the client of a veterinarian perform?
Since the client is usually the owner of the pet, they can use this tool to aid in administering medication to the pet on a proper schedule determined by this application. For example, by merely scanning the QR Code of the pet with an iPhone or similar device, the device displays whether it is currently an acceptable time to administer the correct dose of medicine to the pet. It will also indicate if next/current dose to administer is late. The "Late" indicator will be turned off when appropriate to avoid a double dose. In this case it will just be considered a missed dose.
When a dose is administered, the client merely taps the green Admin button to notify the system that the dose was administered. After taping the green button it will turn white with no text. The system then adjusts the various quantities and calculates the date and time for the next dose to be administered. When the system determines the current time is within one hour of administering the next dose, it will display as green with the word "Admin". This cycle will continue every day until all of the medication has been administered.
Can we easily add our current Client data to this application?
There is a template that can be downloaded from the application which identifies the required data fields. If you have the ability to extract your current Client data, you can perform a one time load of data in the required format. This system has a builtin tool you can use to export and then import/load the data. After that you can perform normal manual maintenance. For a small reasonable fee, we can assist you with the extract and load.
Do we have to manually add each of our clients and pets to the database?
If you choose to
For day to day creation and maintenance of this data, manually may be the fastest and easiest method.
Can we export and reload all of our Client and Pet data from the database?
This feature gives you the opportunity to extract all of your data in the required format to reload it back into the application. It can serve as an external backup and/or it allows you to make any updates to the data which might be quicker than retrieveing records one at a time manually for potential changes.
For the Medication data as well?
The data can be exported and imported in the same fashion as the Client and Pet data.
Does this system keep track of all prescription type medication prescribed for our client's pets?
When a pet has completed its' currently prescribed medication, the system retains the data in an "Archived" status.